How long will it take for my goods to arrive?
Orders are usually dispatched within 3 working days, however during busy periods this may be extended to 5 working days. We use next day delivery for most UK mainland orders and we will email you once your order has been dispatched.
Overseas and offshore orders can vary depending on your delivery location, but usually they are delivered within 3-7 working days from date of dispatch.
Why do your prices not include VAT?
The majority of our customers are other businesses so we need to show prices excluding VAT. We also have a lot of overseas customers who are exempt from paying VAT. If you do place an order, VAT at the current rate will be displayed at the end of your order summary.
Why do prices not include carriage?
We have customers all over the world so your delivery charge has to be calculated based on your specific location. Delivery to mainland UK is FREE on orders over a set amount. For further information please visit our Delivery Charges page.
How can I be sure your essential oils are 100% pure?
Quality and purity of essential oils is very important and we pride ourselves in sourcing and supplying only the purest quality essential oils. We have used the same suppliers since our company began back in 1980, and we’re very proud to have maintained our great reputation for the quality and purity of our oils over the last 30 years.
If I am not happy with my order, can I return it for a refund?
You may return goods to us within 14 days of receipt of your order as long as they are returned unused and in “as new” resalable condition.
Is my order insured during transit?
All orders delivered nationally and internationally are insured during transit. The insurance covers both loss and breakages. Please contact us within 3 working days of any breakages or loss and we will either re-send the product or offer you a refund. If you receive a parcel damaged we ask that you sign for the delivery as ‘damaged’.
What is the shelf life of the products?
Carrier Oils, Creams & Lotions – 12 months
Top & Middle Note oils which include all Citrus Oils and derivatives – ie. Tea Tree, Pine, Neroli, Juniper, Cypress, Peppermint) – 12 months
Base Note Oils – ie Benzoin, Frankincense, Patchouli, Sandalwood, Rose & Vetiver – 24 months
All quoted shelf lives are subject to correct storage. Best Before dates can be added to products at customers request.