Delivery:

We deliver the products you order to the address you specify for delivery. It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery; we will never leave items unless they have been signed for. We cannot accept any liability for any loss or damage to the products once they have been delivered and signed for. We aim to deliver the items ordered by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. We use fast and cost-effective methods to ensure efficient delivery of your order. We constantly review our carriers and our delivery rates to ensure we can offer the best possible delivery service at a competitive price.

We deliver to all addresses within the UK mainland. If you wish to order products to be delivered outside the UK, please contact us to arrange this.

For  all UK customers (excluding Highlands and Islands, see below) spending over £50 – delivery is FREE

For all orders up to £49.99 the delivery charge is £5.00 inc VAT

• We aim to dispatch all orders within 5 working days and depending on the weight of your parcel the order will be dispatched either via Royal Mail or 24 hour courier service.
• Your parcel may require a signature on delivery.
• Failed acceptance of a 2nd delivery attempt may incur a redelivery charge. Please inform us if you wish your order dispatching to an alternative delivery address or have leave safe instructions e.g. if no one home leave with a neighbour at… Please note if you authorise us to instruct our courier to action leave safe instructions the parcels safe arrival becomes your responsibility at point of delivery.

ASAP Processing & Delivery

We also offer an ASAP service which is an extra £3.50 (excluding the Highlands & Islands, see below). Our ASAP service means that your order is usually dispatched that day via 1st class Royal Mail or 24 hour courier.

All prices exclude VAT at the current rate of 20%.

For HIGHLANDS & ISLANDS and International Customers

We supply products to customers all over the world. Order using the international telephone number on +44 1676 542542 or by fax on +44 1676 540777 , or by e-mail on info@purpleflame.co.uk or by ordering here on-line.

• Carriage and insurance are priced competitively and arranged on an individual order basis. Orders take 3-7 working days from dispatch to reach most countries.
• Payment in GBP (£) sterling must be received before we process your order. You can pay by credit card or telegraphic transfer (TT).
• EU Companies: If you wish to pay VAT in your country please include your VAT number.

If you would like to contact us in advance with your requiments we'd be happy to price the total goods, shipping and insurance (if required) and inform you prior to placing your order.